I have no idea if this is a verbatim quote or not, but I loved this little snippit on boingboing about Yahoo! talking to record execs. (If nothing else it aligns with what little I know about how Yahoo! fanatically approaches users – something that they rarely get enough credit for.)
I personally don’t have any more time to give and can’t bear to see any more money spent on pathetic attempts for control instead of building consumer value. Life’s too short. I want to delight consumers, not bum them out.